Returns & Refunds
MAX KEYBOARD wants you to be thrilled with your new keyboard. However, if you need to return an item, we are here to help.
Items ineligible for a return/exchange include:
* Customized Keyboard / Key Cap
(custom color, text, language layout, top or side print and different bottom row selections are all custom made to order.)
* Refurbished / Open Box Keyboard
* Special Group Buy or Deep Discount Promotion Deal
* Used Parts & Accessories
* MAX KEYBOARD Gift Cards
REQUESTING A RETURN AUTHORIZATION (RA)
* All requests for returns must be made within 30 days from the date of your invoice.
* Please provide the following information when requesting an RA: [customer name, order number and reason for return]
* Email our customer service representative at firstname.lastname@example.org (for unregistered customers)
RETURNING YOUR PRODUCT
* RA is valid for 14 days from issue date, returns received after 14 days period may be refused and returned to customer.
* Customer is responsible for shipping charges for all product being shipped for return, exchange, repair or replacement.
* Please return all products 100% complete including all original color retail boxes with the packing materials, all manuals, accessories and any other documentation included with the original shipment. RA approval is contingent upon, among other things, the products being 100% complete.
* All returned products must be properly packed in a suitable shipping carton. Using the product packaging as a shipping carton will result in no refund being issued for your return. Such products will be refused and returned.
* Please fully insure your return shipment to cover you in the event of loss or damage. Always use a carrier that is able to provide you with proof of delivery such as UPS, FedEx or USPS. This is for your protection as MAX KEYBOARD is not responsible for returned products that are lost or damaged in transit.
MAX KEYBOARD allows most products to be returned for a refund within 30 days of the invoice date. A 15% restocking fee will apply for all refunds of non-defective products.
Refunds will be made by the same method of payment used by the customer; i.e., credit card purchases will refunded against the original credit card used to make the purchase. Shipping charges are not refundable.